FAQ

We encourage you to use our feedback widget to ask about features and report bugs. We are implementing them according to demand. Feel free to contact us at [email protected] if you want to help with translation or something else.

We don’t support testnet. Use small amounts of money for test purposes. You can always withdraw them.

Automatic password recovery is unavailable at this point. Send an email to [email protected] from the mailbox that you have used for sign up and we’ll recover it manually.

You need Google Authenticator application in order to obtain two-factor authentication code.

We use multiple layers of security:
- cold storage backups
- 2 factor authentication
- regular security audits
and other exciting things that are currently in development.

We use advanced security mechanisms. However it is important to take additional steps to ensure that your login details remain protected from users other than yourself.

Your deposit address is binded to your account forever. All deposits made to this address will be added to your account balance. However we don’t guarantee that coins will reside on this address. Due to our system architecture and security measures coins will be moved to other addresses shortly after deposits, but it does not affect your account balance. You can still spend all your money at any time.

We make payment instantly, however transaction usually needs some time to gain minimal number of confirmations. Minimum confirmations required varies in every wallet and website.

Currently we allow to create only 1 address per currency.

Number of minimum required confirmations is different for every currency.

The only fees user pays is transaction fees. These fees are essensial so that transaction can be processed by the network without delays. Transaction fees may vary for different currencies and depends on the network state.

It's easy and free to open an account. Click sign up, fill out the form and log in. Then you have to fund your account. Click balance in the main menu and deposit your favorite digital currencies.